YONDER REWARDS TERMS & CONDITIONS
Version 2.3
1. When do these T&Cs apply?
These Rewards Terms & Conditions apply to all UK Yonder members. When you agree to your Yonder Account Terms & Conditions (Account Terms), you agree to be bound by these additional Rewards Terms & Conditions as well.
2. How you earn Points
a. How many points will you earn?
You can earn Points by spending on your card, subject to paragraph 3 below. The number of Points you earn differs depending on the type of Yonder membership you hold and whether you hold a credit card or debit card. You can see which membership you have on the Membership page in your mobile app.
This means that each transaction is rounded down to the nearest full points earning threshold before Points are calculated.
For example, if you spend £1.99:
You may also earn additional Points at merchants specified in the mobile app or in accordance with promotional terms as may be communicated to you from time to time.
Your Points balance will be shown to you in your mobile app.
The Points earning rates set out in the tables above apply only to card spend and do not apply to Account Payments (such as rent and mortgage payments) as defined in your Account Terms. For up-to-date details of any Points earnt for Account Payments, please refer to your mobile app.
b. Refunds
Where a transaction is refunded any Points awarded that relate to the amount refunded will be removed from the Points balance.
3. When you will not earn Points
a. What spending is ineligible?
You will not earn Points on the following transactions:
- Cash advances or cash-like transactions (including ATM withdrawals, cash-back, or money transfers);
- Payments to investment or trading platforms;
- Payments to other financial institutions;
- Payments to government bodies or tax authorities;
- Refunds or credits applied to your account; and
- Any other categories of transaction that we reasonably determine and tell you about in the mobile app.
You will also not earn Points on any interest or fees charged on your account, or on transactions that are not permitted in accordance with the Credit Agreement.
b. When can we remove Points?
If your account shows that Points have been earned on any of the transactions set out in 3(a) above, or if you have been transferred Points that have been earned in such a way, we may remove those Points from your Points balance.
c. Missed payments or breaches of agreement
If you are in arrears, or are otherwise in breach of the terms of the Account Terms (including these Rewards Terms & Conditions) or the Credit Agreement, you will not be entitled to earn or redeem your Points.
4. How you can Redeem Points
a. Yonder Experiences
You can redeem your Points at Yonder Experiences. Yonder Experiences are a range of experiences curated by our team each month. The Yonder Experiences available for you to redeem differ depending on the type of Yonder Membership you hold.
Details of the available Yonder Experiences can be viewed in the mobile app. Each Yonder Experience is available for a limited time only and may be subject to change.
Redeeming your Points at a Yonder Experience means your Points will be used to cover the cost you spend on the Yonder Experience up to the fair usage limit as detailed in the app. Each Yonder Experience has a different Points cost and fair usage limit.
We may communicate promotional Yonder Experiences to you from time to time. The details of how to redeem these Yonder Experiences will be contained in that communication to you.
Each Yonder Experience is provided by a third party and not by Yonder. As such, each Yonder Experience will always be subject to availability and the third party’s terms and conditions. Please check these carefully.
b. Cash equivalent credit (Premium Membership only)
If you have a Premium membership, you can redeem your Points for a cash equivalent amount to be credited to your account at any time. As an example, 100,000 Points is worth £100. Points redeemed in this way will be set off against the balance outstanding on your account. If there is no balance outstanding the cash equivalent amount will remain on your account to be set off against future transactions. Points redeemed in this way are not redeemable as cash.
If you are a Free Member, you can’t redeem your Points for a cash equivalent amount.
c. Is redemption non-reversible or non-transferable?
Yes, redemption of your Points, either for a Yonder Experience or cash equivalent credit, is non-reversible and non-transferable, except where we remove Points under paragraph 8(c) (Fraud and Abuse of the Points or Partner Credits) below.
5. Transfer of Points
You may be able to transfer your Points to other Yonder members in the UK via the mobile app. Any Points transferred that have been earned in breach of the Account Terms (including these Rewards Terms & Conditions) or the Credit Agreement may be removed.
6. Partner Credits (Premium Membership only)
a. What is a Partner Credit?
A Partner Credit is a monetary amount applied to your Yonder Account which is automatically deducted from qualifying spend at a specified Yonder Experience. There are different types of Partner Credit, each with its own value, frequency, qualifying spend and eligible Yonder Experiences. Details of the available Partner Credits are set out in the mobile app.
You will not be eligible to receive a Partner Credit during any free trial period or other promotional welcome offer, or if you have already received your Partner Credit benefit (for example, if you repeatedly move membership tiers).
b. How do Partner Credits work?
If you have a Premium Membership and are eligible for Partner Credits, they will be applied to your account automatically as part of your membership benefits. They will be issued either (i) at a frequency we specify (for example, monthly or annually), or (ii) as a one-off or promotional allowance. They will be available to use on the date specified in the mobile app.
c. How can Partner Credits be used?
Once available for use, Partner Credits will be applied automatically to your next qualifying transaction at a Yonder Experience. For example, if you have a £5 Partner Credit available to use for Yonder Flights, with a £10 minimum spend, then the next time you spend £10 or more on a Yonder Flight, your Partner Credit will be applied and the cost will be reduced by £5.
d. Refunds
If a qualifying transaction is refunded in full or part, any Partner Credit that applied to the transaction will be reinstated to your account with the original expiry date.
e. Expiry dates and other restrictions
Partner Credits are each subject to a fixed expiry date listed in the app and they cannot be extended or carried over. This means if a qualifying transaction is refunded on or after the Partner Credit is due to expire, then the Partner Credit will not be reinstated.
Qualifying transactions must clear in your Yonder Account prior to the applicable expiry date for the Partner Credit to apply.
A Partner Credit has no cash value and cannot be withdrawn, transferred, sold or exchanged for cash or Points.
If you or we move your membership tier to our free membership in accordance with the Account Terms or the Credit Agreement, then any unused Partner Credits will be cancelled. Any cancelled Partner Credits cannot be reinstated.
f. Changes and discontinuation
We may introduce new types of Partner Credit from time to time or make beneficial changes to the existing Partner Credits without notice to you. We may also withdraw or substitute a Partner Credit if the Yonder Experience partner through which it is provided ceases to be available to us, in which case we will act reasonably in seeking to offer a substitute of comparable value where we can. If we make any change to an existing Partner Credit which is to your disadvantage, we will give you notice in accordance with paragraph 8(b) below.
7. Travel Insurance (Premium Membership only)
If you have a Premium Membership, travel insurance cover will be provided to you free of charge under your Yonder membership. We will provide to you an Insurance Product Information Document which will give you detailed information on the product and the contract of insurance itself, including:
- the type of insurance;
- what is and is not covered by the insurance; any restrictions under it;
- how claims can be made;
- what countries are covered under the insurance; and
- what your obligations are.
Please note that this travel insurance cover is provided to you free of charge as a benefit to you as a Yonder cardholder. This cover will end when your card account is terminated or when this benefit is cancelled or expires.
8. Other Important Information
a. What happens if my account is closed?
If you or we close your account in accordance with the terms of the Account Terms or the Credit Agreement, you will lose any Points or Partner Credits that you have earned and all other membership benefits will cease.
b. Changes to these Rewards Terms & Conditions
If we change these Rewards Terms & Conditions, we'll give you at least 60 days' advance notice of the change, unless the change is not to your disadvantage. In this case, we'll give you notice but we may make the change more quickly, including on the same day as the change is notified to you.
c. Fraud and Abuse of the Points or Partner Credits
If we have reasonable grounds to believe that you have engaged in any fraud or material abuse in relation to earning or redeeming Points or Partner Credits, such as seeking to obtain an advantage through unfair or deceptive means, we may take actions which we reasonably consider appropriate in the circumstances, which may include suspending your account in accordance with the Account Terms or the Credit Agreement, forfeiting your Points or Partner Credits, or removing Points or Partner Credits which have already been applied to a transaction. If we remove Points or a Partner Credit in this way, the redemption value of the Points or the amount of the Partner Credit will be re-debited to your Yonder Account and you will be responsible for paying the full amount of the transaction in accordance with the Account Terms or the Credit Agreement.