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Important Information About Our Role

These Terms & Conditions (“Terms”) apply to the Yonder eSIM service (“Yonder eSIM”) provided by Yonder Technology Ltd (“Yonder”, “we”, “us”, “our”) in partnership with 1GLOBAL Operations (Netherlands) B.V. and its group companies (“1GLOBAL”).

Yonder provides access to eSIM data plans that are powered by 1GLOBAL’s network infrastructure.

Yonder markets and sells these eSIM data plans directly to members through the Yonder app.

While Yonder manages pricing, billing, and customer support, the underlying telecommunications service (including the operation of the network and delivery of mobile data)  is provided by 1GLOBAL.

By activating or purchasing a Yonder eSIM, you enter into an agreement both with Yonder (these Terms) and with 1GLOBAL (their Terms of Service which govern the network service).

Please read both carefully before activating your eSIM.

Service Description

Yonder eSIM allows members to access mobile data connectivity when travelling abroad, using a digital SIM (eSIM) provisioned by 1GLOBAL.

Features include:

  • Installation directly through the Yonder app.
  • Purchase and top-up of data plans in-app.
  • Complimentary data allowance for Full Members (see Yonder app for details, subject to change or withdrawal).
  • Earn Yonder points on purchases (see Yonder app for details, subject to change).

Yonder is not a mobile network operator. 1GLOBAL provides the telecommunications service, while Yonder manages billing, pricing, and member support.

Eligibility and Activation

  • You must be a Yonder member and have an eSIM-compatible device.
  • eSIMs are provisioned per device and cannot be transferred.
  • Activation requires an active internet connection and acceptance of these Terms.
  • Each eSIM is installed once and can hold multiple data plans.

Data Plans & Pricing

  • Data plans are prepaid and sold by country or region.
  • Prices are set by Yonder and shown in-app prior to purchase.
  • Data usage is measured by 1GLOBAL and rounded up to the nearest MB.
  • Plans expire after the period stated at purchase and are non-transferable.
  • Usage and balance can be monitored in-app.

Refund Policy

Yonder offers refunds under the following conditions:

  • Within 14 days of purchase:
    • Full refund if no data has been used.
    • Partial refund if some data has been used, proportionate to remaining value.
  • After 14 days:
    • Refunds only if no data has been used (e.g. accidental plan purchase).

Refunds are processed manually via Yonder Support (support@yonder.com) and may take up to 10 business days. Refunds are not available once a plan has fully expired.

Complimentary Data Allowance

Yonder Members may receive complimentary data, as set out in the Yonder app from time to time. Complimentary data may differ depending on your membership tier - see the Yonder app for details.

The complimentary allowance may change or be withdrawn at any time.

Usage Policy

  • eSIM data can be used only for personal, lawful use.
  • Yonder reserves the right to suspend access if we detect misuse, fraud, or network abuse (e.g., tethering abuse, resale, or illegal activity).
  • Data coverage and speeds depend on 1GLOBAL’s partner networks; Yonder does not guarantee uninterrupted service.
  • Certain Yonder app functions may remain zero-rated (accessible without a data plan), where permitted by regulation.

Limitations & Liability

  • Yonder acts as a reseller and is not responsible for network availability, speed, or quality.
  • 1GLOBAL’s network terms apply in addition to these Terms.
  • Yonder will not be liable for loss of connectivity, travel disruption, or costs arising from network issues, except where caused by negligence.
  • Maximum liability per member for any claim relating to Yonder eSIM shall not exceed the total amount paid for the affected plan.

Cancellations & Termination

  • You may delete or deactivate your eSIM at any time in-app.
  • Yonder may suspend or terminate access if you breach these Terms or your membership lapses.
  • Upon termination, any remaining data balance will expire immediately and is non-refundable.

Data Protection

Yonder processes limited usage and location data received from 1GLOBAL for billing, support, and analytics purposes.

All processing complies with our Privacy Policy.

1GLOBAL acts as an independent data controller for network-level data.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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