We take serious precautions to minimise risk but mistakes can sometimes happen. While these are unintentional, delays or issues within our product may exist. Some of these are caused by outages which sometimes are not in our control. What we do care about is you, whether you are our current or future member and we take pride in how we can go above and beyond to fix things for you. Mistakes are not something we shy away from, so dealing with any of your complaints gives us the opportunity to do right by you and learn so that we can be better next time.
The following table shows how many complaints we received and how quickly we dealt with them.
We submit this data to the Financial Conduct Authority every six months.
Complaints Data
How fast we deal with complaints